Raghavendra K C

KOTAK MAHINDRA BANK LTD

• Supported complex **day-to-day banking operations**, including transaction processing, account servicing, and managing documentation for high-net-worth clients.
• Executed thorough procedures for customer onboarding and new account setup, ensuring **100% compliance** with current **RBI Know Your Customer (KYC)** and **Anti-Money Laundering (AML)** norms.
• Acted as the primary point of contact for complex client inquiries, **resolving issues 30% faster** than the team average and significantly contributing to strong customer relationship management and satisfaction scores.

INDIAN OIL CORPORATION LTD

• Provided comprehensive support to the HR department in **employee lifecycle management**, including organizing personnel files, tracking training certifications, and administering leave requests for a staff of 150+.
• Assisted directly with the **monthly payroll processing** activities, verifying data for over 100 employees to ensure accuracy and timely distribution.
• Maintained and audited critical HR documentation, ensuring all records related to recruitment, onboarding, and appraisals were accurate and compliant with **corporate and statutory regulations**.

BSS MICROFINANCE LTD

• Managed a portfolio of customer **loan accounts**, processing new applications and monitoring existing accounts to ensure timely repayments.
• Executed daily **financial reconciliations** of cash receipts, disbursements, and loan ledger balances, identifying and correcting discrepancies immediately to maintain data integrity.
• Trained new team members on standard operating procedures for loan documentation, and consistently provided client support to **improve retention** and trust in the microfinance process.